Customer Care

Ronavs customers can contact us on +91 9920517170 or email us on in regarding to :

Track your package:

we will update your package status and estimated delivery time with regards to which courier are handling it.

About your Return policies:

You can contact us on +91 9920517170 or email us on and we will stay in contact with you regarding the status and process of doing return policies.

About Gift cards or Discount coupon:

If you are entitled to any gift cards or discount coupons and are facing any problem regarding it you can contact us on +91 9920517170 or email us on so that we can resolve as soon as possible to avail you the gift cards or discount on preferred items. please do not share your gift card or discount coupon details to anyone.

About payment :

If you have problem regarding payment method or any other payment issues you can contust us on or +91 9920517170.

Please do not share your account details or payment details to any person to maintain privacy and safety to resolve the issues.

Customer Care:

Our customer care number is +91 9920517170 or email us on

Customer care timing:

Monday to Saturday:      10am to 8:00pm

Sunday: Holiday

Goverment Holidays: Closed  

Privacy & Safety

Safe Online Shopping
Security is a priority at and we make every effort to ensure that our transaction process is safe and that your personal information is secure.

Do Not Share Personal Information will never e-mail or call you to ask you to disclose or verify your password, credit card or bank-account number, or any other personal information. If you are contacted or receive an unsolicited e-mail which asks you any of this information, disregard the request and report the incident to Ronavs for investigation.

Always Pay Via Marketplace Marketplace is safe, secure and guaranteed. It provides you with a convenient method of payment and is the only authorised and recognised form of payment on You should never pay for a Marketplace item outside of the site.
If you are contacted by a seller requesting payment via another method, you should regard it as fraudulent and must report to Items paid for outside Marketplace are not eligible for protection under the A-to-Z Safe Buying Guarantee.

Check your Seller's Feedback
Always check a seller's feedback history before you order an item from them. This is the most important indicator of their overall quality and will give you information about the quality of their products, the speed and quality of their dispatch and delivery and their willingness to resolve transaction disputes.

Identify False (Spoof or Phishing) E-mails
If you receive an e-mail asking you for personal information or directing you to a site other than, or asking you to pay outside of Marketplace, it could be a "spoof" or "phishing" e-mail and should be considered as fraudulent.
Genuine Ronavs e-mails come from an e-mail address "". If you receive an e-mail in a different format i.e., you can be sure that it's fraudulent.
Some phishing e-mails contain links to websites that contain the word "ronavs" somewhere in the URL but will take you to a completely different website. If you hover over the link you often can see the underlying URL which will be in a different format to those linked to within the ronavs sites.
If you click though on a phishing e-mail and are taken to a page looking like "Your Account" or anything that asks you to verify or change your personal details, you should consider it as fraudulent.

Report Phishing E-mails
E-mail and attach the e-mail you suspect is fake. By attaching the e-mail we can more easily trace its origins.
If you cannot include the e-mail as an attachment, forward it to and include as much of the header information as you can.

Choose a strong password:

Use a different password on Ronavs to what you use on other websites. If you need help remembering your password, write it down and keep it in your purse, wallet, or another secure location.
Use at least 8 characters.
Though it's not a requirement, adding numbers or special characters to your password will make it even stronger. For example, the password "Mountain7&$" is a much stronger password than "mountain."
Avoid passwords that are easy to guess, such as "secret," "password," "letmein," "ronavs" or "123456."
Avoid using only a dictionary word, your name, e-mail address, or other personal information that can easily be obtained.
Passwords are case sensitive. For instance, "MOUNTAINS7!%" and "mountains7!%" are two different passwords. When choosing a password, remember the capitalisation you use, and make sure that the CAPS LOCK key on your keyboard isn't turned on.
Protect your Passwords
Keep your passwords private; anybody who knows your password may access your account.
Avoid using the same password for multiple online accounts.
Always log out when you complete an online session on a public computer
Change your password periodically.

Protect Your System
Some phishing e-mails contain attachments and link to websites that try to install malicious software on your computer. Here are some ways you can help protect your system against these types of threats.
Install anti-virus or anti-malware software from a reputable company. Once it's installed, be sure to run a full scan of your computer regularly. You'll also want to run a full scan if you visit a site through a link in a phishing e-mail or open an unsolicited attachment. Please be aware that that there are many fake anti-malware products out there. Don't install one from a website that tells you your computer is infected, as these warnings may be fake. Microsoft has free anti-malware software at

Check for and install updates for all programs on your computer. Run Windows Update if you have a Windows computer or Software Update if you have a Mac. We also strongly recommend that you make sure Adobe Flash, Adobe Reader, and Java are all up to date on your computer.

If you've typed a password on a malicious website, change it on the legitimate website immediately. Select strong passwords of eight characters or more that include a variety of letters, numbers, and symbols. You can learn how to change your password on our Help page about Your Password, E-mail and User name.

If you entered your credit card information on a malicious website or replied to an email with that information, immediately contact your credit card company. Many fake e-mail messages ask you to respond with your credit card number or click a link and type it there to "verify your identity." If you did so, your credit card number may have been stolen and we recommend that you contact your credit card company to report it and get a new card issued. Don't forget to update your card on afterward.

Never reply to unsolicited messages. Replying to phishing and spam messages only confirms to the sender that they have a valid e-mail address to send more spam and phishing to. If you want to unsubscribe from ronavs mailings, do so directly through our website instead of clicking a link in an e-mail.

If you're a security researcher and you believe you have found a security issue within any of Ronavs services, e-mail the details of your findings to Use PGP to protect the message by using our Public PGP Key. If you're not reporting a security vulnerability, we're unable to respond to your message Privacy Notice knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes the privacy policy of By visiting Ronavs, you are accepting and consenting to the practices described in this Privacy Notice.


Wholesale Inquiries

Retailers who wanna sell their products through our platforms can join us by contacting us on +91 9920517170 or email us on there is no membership fees regarding to it right now. We will be happy to join more retailers, wholesalers or new start ups in growing businesses which will be beneficial for both ends  


Anyone who is interested in ordering bulk orders we will give discounted price for that you need to contact us on +91 9920517170 or email us on  

Payment Methods

- Credit / Debit Cards

- Offline Payments